Refunds and Returns Policy
We follow the guidelines laid down by the Department of
Trade and Industry in relation to distance selling. However,
we also offer our 60 day money back guarantee that exceeds the guidelines laid down by the DTI.
You
have the right to cancel your order within seven working days
of placing your order with us, or within seven working days
of receipt of the goods (whichever is the longer).
if
you cancel your order you will have your payment refunded
once we have received back the unused portion of your order
in good condition.
We
will not refund the original shipping costs unless agreed
with you. We would normally refund the original shipping costs
if the goods are faulty or damaged.
We will not refund your cost of shipping the goods back to
us unless agreed with you. We would normally refund your costs
of shipping the goods back to us if the goods are faulty or
damaged.
If you wish to return the unused portion of your order back
to us we ask that you inform us by emailing customer-services@avotox.co.uk.
Once we have received your request to return the goods we
will provide you with a postal address and further instructions.
If you have any queries regarding this policy please email
us at info@avotox.co.uk.
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